LONGTAKE SUPPORT

Keep your next take
on track.

Need help with recording, splitting, external storage or Pro?

Include your device model, iOS or iPadOS version, LongTake version, and what you were trying to do. Please do not send passwords, payment card details or sensitive recordings.

Get started

Our quick guide explains split rules, audio, storage and recording display modes.

Restore LongTake Pro

Open Settings → LongTake Pro → Restore Purchases. Use the Apple Account that originally purchased Pro. Pro is a one-time purchase, not a subscription. If a purchase is awaiting approval, access becomes available after Apple approves it.

The App Store price is unavailable

Check your internet connection and try Reload App Store Price. You can continue recording in 720p. Before the app’s public launch, live purchases may not yet be available.

Recording stopped

Check your auto-stop rules, available storage, battery and device temperature. Keep the app open and the device awake. Calls, system interruptions, locking the device or disconnecting the selected drive can stop recording. Review any on-screen message before starting another take.

An external SSD does not appear

Check that the drive is visible and writable in the Files app. Some drives need additional power, a compatible adapter or a different filesystem. In LongTake, open Settings → Storage and choose a folder on the connected drive. Test a short recording before relying on a new drive.

1080p, 4K or dark screen is locked

These are Pro features. Auto-split, auto-stop, audio selection, manual controls and compatible external storage are included in Free at 720p. Available resolutions and frame rates still depend on your device and selected camera.

Refunds

Apple handles payments and refund requests. Visit Apple’s Report a Problem service. A refunded or revoked Pro purchase removes Pro access.

Privacy questions

Read the privacy policy or email [email protected].